This is an English translation for information purposes. In the event of any discrepancies, the German version of these Terms and Conditions shall prevail.
These General Terms and Conditions apply to all orders placed via our online shop by consumers and entrepreneurs.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.
With respect to entrepreneurs the following applies: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.
The purchase contract is concluded with GSR Gustav Stursberg GmbH.
The presentation of goods on gewindewerkzeuge.com does not constitute a legally binding offer but rather general information. By clicking the “Order with obligation to pay” button, you submit a binding offer to purchase the goods contained in the shopping cart. Immediately after completing the order process, you will receive an order confirmation by email. With all payment methods, the purchase contract is concluded as soon as you receive our dispatch notification or dispatch confirmation sent by email; at the latest, however, when you receive the goods.
Language(s) available for concluding the contract: German, English
We store the contract text and send you the order data and our Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.
In addition to the stated product prices, shipping costs may apply. You will find further details on any applicable shipping costs with the respective offers.
You generally have the option of collection at GSR Gustav Stursberg GmbH, Schmiedestraße 4, 42899 Remscheid, Germany during the business hours stated below: by arrangement
The following payment methods are generally available in our shop:
If you select payment in advance, we will provide our bank details in a separate email and deliver the goods after receipt of payment.
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is submitted. You will receive further information during the order process.
Consumers are entitled to the statutory right of withdrawal as described in the withdrawal policy. Entrepreneurs are not granted a voluntary right of withdrawal.
The goods remain our property until payment has been made in full.
For entrepreneurs the following applies additionally: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale, regardless of any combination or mixing of the goods subject to retention of title with a new item, in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request insofar as the realisable value of the securities exceeds the value of the outstanding claims by more than 10 %.
For consumers the following applies: If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us without delay. Failure to make a complaint or to contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurer.
For entrepreneurs the following applies: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment.
Unless expressly agreed otherwise below, the statutory liability for defects applies.
The following limitations and shortened periods do not apply to claims for damages caused by us, our legal representatives or vicarious agents
Limitations with respect to entrepreneurs
With respect to entrepreneurs, only our own information and the manufacturer's product descriptions that have been incorporated into the contract shall be deemed an agreement on the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising claims. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk.
The statutory limitation periods for the right of recourse under section 445a of the German Civil Code (BGB) remain unaffected.
Provisions with respect to merchants
Among merchants, the duty to inspect and give notice of defects regulated in section 377 of the German Commercial Code (HGB) applies. If you fail to give the notice regulated therein, the goods shall be deemed approved, unless the defect is one that was not detectable during the inspection. This does not apply if we fraudulently concealed a defect.
Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop.
Customer service:
Our customer service is available for queries, complaints and claims on working days from 8 a.m. to 3 p.m. via phone at +49(0)2191-5833 as well as via email at info@gsr-germany.de.
For claims for damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation
In the event of a breach of essential contractual obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on our part, on the part of our legal representatives or vicarious agents, liability is limited in amount to the foreseeable damage typical for the contract at the time the contract was concluded. Otherwise, claims for damages are excluded.
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
If you are an entrepreneur, German law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.
